Delete Your Data
Last updated: August 2026
TowMarshall (published by 502 Towing & Recovery) provides dispatch and impound management software, including a mobile app used by a towing company's own drivers and staff, and used by that company's customers to receive service updates. This page explains how to request that your data be deleted.
How to Request Deletion
To request that your data be deleted, email support@towmarshall.com from the email address or phone number associated with your account or service, and include your full name. If you were a customer of a specific towing company using TowMarshall, you can also contact that company directly. Requests are processed within 30 days.
What Gets Deleted
Upon request, we delete your account and contact information (name, phone number, email address), location history, device push notification tokens, and any photos or notes not tied to a completed job record described below.
What We Retain, and Why
Records tied to a completed tow, impound, or service call — including job details, photos, invoices, payment records, and signed disclaimers — are retained even after a deletion request, as required by applicable state towing and impound recordkeeping laws, insurance requirements, and legitimate business needs such as dispute resolution. These records remain accessible only to the towing company that performed the service.
Contact
Questions about this page can be directed to TowMarshall support at support@towmarshall.com. See also our Privacy Policy.